Shipping info

*Starts when your order has been shipped, and does not include standard processing time of up to 4 business days. Business days do not include Saturdays, Sundays, or Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policies.

**DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by your carrier.

***Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

What Shipping Options does OOHLALA fashion shop offer?
Domestic: We offer Standard Shipping, Expedited Shipping, and Rush Shipping.
International: We offer shipping to most countries.

How long will it take my order to process for shipment?
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

How long is your In-Transit Time to receive my package once my order has shipped?
In-Transit time starts when your order has been shipped, and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy or the Shipping chart above.
OOHLALA fashion shop is not responsible for applicable customs fees, import duties, taxes or any other charges.

OUR SHIPPING POLICY
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Other carrier options are available and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes OOHLALA fashion shop to import the goods on his behalf. Further, the consignee/buyer agrees OOHLALA fashion shop may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Processing time
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

Shipping rates & timelines
When your order has been shipped, you will receive an email with tracking information.
Your final shipping cost is displayed at the point of checkout.

Shipping fees
Shipping fees are non-refundable. If you refuse any shipments from oohlala-fashion.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Delivery claims
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
OOHLALA fashion shop does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Out of stock items
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the firt part of your order, and we will send you the remaining order later. Or we can send it to you all together if you are ready to wait for a while.